Sunday, 16 August 2009

Biohost - Review by an Ex Client

Received by E-mail

Seriously Avoid.

Thanks.....! Hopefully you can reply with a bit more than that folks....!

Biohost - Personal Review

Service Uptime - 9/10
Much better in the last few months. It used to go down continuously despite calls of 99% uptime, it clearly wasn't the case. Now, I don't see it off.

Performance - 6/10
It's a torrentflux account, so don't expect anything fantastic. It's slow to add, create and delete - but the speeds are good (Typically 8MB>Down, 1.5MB up)

Support - 1/10
You get a response as you can see from the threads in previous posts, but otherwise it's pretty non-existent. Do not expect support tickets to be answered in any reasonable timeframe, and if anything goes wrong it'll be blamed on you or "technical issues" of the support tickets not getting to them. Not sure how this happens, really. WHMCS - their support ticket management always seems to have License Validation Failed errors, which despite them insisting is not the case - it is. This is a bug with WHMCS but it's something they (Biohost) won't fix.

Overall - 4/10 - But would not recommend due to Support issues. Ironing those out and actually offering responses to their clients.... it'd easily go up to an 8. To be honest, many of the clients I've spoken to have left just because of the support issues - performance isn't the problem. It's such a shame that a company which has been going more than a year suffers massively in this way.

Biohost - Reviews of the Site

If you're here for the first time, and thinking of using Biohost services and looking for opinions on the service, I suggest looking at these threads. Add your own in the Comments! (Long thread, the up to date information is on the end pages) Review (Biohost)

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So any experiences you've had, place them here! Biohost is one of the most popular providers of boxes on the net with price plans that suit startup users.